Privacy policy

The short version

We collect what we need to run memberships, passes, and door access at Office 24, and nothing more. We don't sell your information or use advertising trackers. Questions or requests: call 502-376-1327.

What we collect

• Account and contact details: name, email, phone, billing address, company and tax ID if you give them, and a securely hashed password if you choose one.
• Payment details: handled by Stripe. We never see or store your full card number.
• Photo ID check (memberships only): when you apply for a membership or verify your ID from your account, Stripe Identity collects a photo of your ID and a selfie and checks that they match. We receive the result, the name and date of birth on your ID, and access to the images so our team can confirm who will hold a key to the building.
• Door access: Kisi, our door system, records when your key is used.
• Purchases and requests: passes you buy, applications, notice you give, and waitlist sign-ups.

How we use it

• To review applications, bill memberships and passes, and give you door access that matches your plan.
• To keep the building secure, including knowing who has a key.
• To email you about your account, applications, passes, and the suite waitlist. We don't send marketing emails without asking.

Who we share it with

Only the services that run Office 24 for us, each limited to what it needs:

• Cobot (memberships and invoices)
• Stripe and Stripe Identity (payments and photo ID checks)
• Kisi (door access)
• Vercel and Neon (website hosting and database)
• Resend (account emails)

We may also share information if the law requires it.

How long we keep it

We keep account and membership records while you're a member and afterwards as needed for billing, tax, and security records. Photo ID images are kept by Stripe under its retention settings and deleted when no longer needed. You can ask us to delete your account at any time; we'll remove what we aren't required to keep.

Cookies

We use only the cookies needed to keep you signed in. Stripe's checkout and ID check use their own cookies to prevent fraud. We don't use advertising or analytics trackers.

Your choices

You can see and update most of your details from your account page. To get a copy of your information, correct something, or delete your account, call us at 502-376-1327 or visit us at 10501 Meeting Street, Prospect.