Terms of membership and use

About these terms

These terms apply when you create an account, apply for or hold a membership, buy a pass, or use the space at Office 24, 10501 Meeting Street, Prospect, KY 40059. By doing any of those you agree to them. If you have questions, call us at 502-376-1327.

Your account

• Give accurate details and keep them up to date. An account is for one person.
• Keep your password and sign-in emails private. You're responsible for what happens under your account.

Memberships

• Every membership starts as an application. We review each one and may approve or decline it at our discretion.
• Memberships require a photo ID check, handled by Stripe Identity. We use it to confirm who will have keys to the building (see our privacy policy).
• Memberships are month to month and billed monthly in advance to the card you provide. Your first payment is charged when your application is approved. Prices are shown on our plans page and may change with notice.
• To end a membership, give at least 30 days' notice from your account page or by contacting us. Your membership and door access end on your last day, and charges for the time up to then remain due.
• If a payment fails and isn't resolved, we may pause your access until it is.

Private suites

• Private suite members are assigned a specific suite while their membership is active. Suites are subject to availability.
• Joining the waitlist doesn't reserve a suite. When one opens, it goes to the first approved application.
• Leave your suite in the condition you received it, apart from normal wear.

Day and conference room passes

• A pass is for the person who bought it, on the date and during the hours shown when you bought it.
• Passes are paid for at checkout. To change the date or ask about a refund, call us before your pass date.

Door access

• Your door key is personal and is delivered through the Kisi app. Don't share it, and don't let people in who aren't members or guests you're responsible for.
• Access matches your plan or pass, including any hours it's limited to, and ends automatically when your membership or pass ends.
• Tell us right away if your phone is lost or stolen so we can protect your key.

Using the space

• Be considerate of other members: keep noise down in shared areas, keep the kitchen and lounge tidy, and use conference rooms only when booked.
• Guests must stay with you, and you're responsible for them.
• No illegal activity, and nothing that puts people or the building at risk. We may end access for anyone who breaks these terms.

Payments

Payments are processed by Stripe; we never see or store your full card number. Membership invoices are managed through our membership system, Cobot, which charges the card on file.

Liability

Your belongings are your responsibility while you're at Office 24. We work to keep the space, internet, and door access running smoothly but can't guarantee they will never be interrupted. To the extent the law allows, our liability is limited to the amount you paid us in the month the issue occurred.

Changes

We may update these terms. If a change matters for current members, we'll let you know by email before it takes effect.